Our Business is Located in the United States & Our unique Business Model And Established Relationships Have Given Us Access To Products All Over The World At Amazing Quality And Prices.

You're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee. 

How long does it take for an order to arrive?

This depends on the product ordered. Most items will arrive in about 12-22 business days. International orders can take up to 2-6 weeks. If you're still not sure, we will be Happy to help, just email us at: contactus@sheinss.com 
Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
If you believe you may have entered your email incorrectly please contact us at contactus@sheinss.com and we will fix it for you,
When Be Will My Order Processed?

We want to make sure you get your items as quickly as possible. When ordering please make sure you select the correct model and color because we cannot modify your orders. Modifications or cancellations cannot be made once the order is in the system.
Orders will be processed within 24 hours of ordering and be shipped the next day after the processing day.
All orders are handled and shipped out from our warehouse in China. Please allow extra time for your order to be processed during holidays and sale seasons.
CANCELLATION/CHANGES

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.

Please note that any orders that have already been packed or shipped cannot be canceled.